Privacy Policy

Introduction

This Privacy Policy describes how haraldmahrenholz (haraldmahrenholz Digital Solutions Ltd) collects, uses, and protects your personal information. We are committed to safeguarding your privacy and ensuring transparency in how we handle your data. We respect your rights and provide you with control over your personal information. This policy applies to all visitors and users of our platform, including those attending our video calling and messaging apps course for adults over fifty.

Who We Are

We operate as the data controller for all personal information collected through our services. We are a digital solutions provider based in Vilnius, Lithuania, offering educational courses and resources related to video communication platforms. Our commitment is to handle your data responsibly, securely, and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

We collect various types of information to provide and improve our services:

• Personal Information: When you register, enroll in courses, or contact us, we collect your name, email address, phone number, and age group information.
• Course Data: We track your progress, completion status, and engagement with course materials to enhance your learning experience.
• Technical Information: We automatically collect information about your device, browser type, operating system, and IP address when you access our platform.
• Usage Data: We monitor how you interact with our website and course content, including pages visited, time spent, and features used.
• Cookies: We use cookies and similar tracking technologies to improve functionality and personalize your experience.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you explicitly agree to our processing activities, such as subscribing to our newsletter or enrolling in courses.
• Contractual Necessity: To fulfill our obligations when you register for courses or use our services.
• Legitimate Interest: To improve our services, enhance security, prevent fraud, and analyze user behavior for platform optimization.
• Legal Obligation: To comply with applicable laws and regulations that require us to process or retain certain information.

How We Use Your Information

We use the information we collect for multiple purposes:

• Providing, delivering, and improving our video calling course and messaging app training services.
• Processing your enrollments and managing your course access and progress.
• Sending you course updates, educational materials, and relevant communications related to your learning.
• Responding to your inquiries and providing customer support.
• Analyzing usage patterns to understand how our services are used and to optimize functionality.
• Personalizing your experience and tailoring content to your needs as an adult learner over fifty.
• Ensuring platform security and preventing fraudulent or unauthorized access.
• Complying with legal obligations and protecting our legal interests.

Data Retention

We retain your personal information for specific periods based on the type of data and the purpose of processing:

• Course Registration and Learning Data: Retained for up to 36 months after course completion or account termination, to allow for certificate verification and continued access to course materials if needed.
• Contact Form Inquiries: Retained for up to 24 months after your last interaction with us, unless longer retention is required for legal compliance.
• Technical Logs and IP Addresses: Retained for up to 12 months for security and troubleshooting purposes.
• Analytics and Cookies Data: Retained for up to 14 months to provide insights into user behavior and platform optimization.
• Marketing Communications: Retained until you unsubscribe, at which point we remove you from our mailing lists within 30 days.

After these retention periods expire, we securely delete or anonymize your personal information. However, we may retain certain data longer if required by law or for legitimate business purposes.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can correct inaccurate or incomplete personal information.
• Right to Erasure: You can request deletion of your personal information, subject to legal and contractual obligations.
• Right to Restrict Processing: You can ask us to limit how we use your data in certain circumstances.
• Right to Data Portability: You can request your data in a structured, commonly used format and transfer it to another service provider.
• Right to Object: You can object to processing based on legitimate interests or marketing purposes.
• Right to Withdraw Consent: If we rely on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze how you use our platform. Cookies are small files stored on your device that help us remember your preferences and improve functionality. We use essential cookies for platform operation, performance cookies to understand usage patterns, and analytical cookies to measure engagement. You can control cookie preferences through your browser settings. For detailed information about cookies we use, their purposes, and how to manage them, please refer to our separate Cookie Policy. Disabling cookies may affect some features of our platform.

Data Security

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption protocols, secure server infrastructure, regular security audits, and access controls. However, no security system is completely impenetrable. While we strive to protect your data using industry-standard practices, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and account information. If you believe your information has been compromised, please contact us immediately.

Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our platform, processing payments, sending communications, and analyzing data. These service providers are bound by confidentiality agreements and are permitted to use your information only for the purposes specified by us. We may also disclose information if required by law, court order, or governmental authority. In such cases, we will notify you whenever possible, unless legally prohibited from doing so.

International Data Transfers

Our services are operated from Lithuania, and your personal information is primarily stored and processed within the European Economic Area (EEA). If we transfer your data outside the EEA, we implement appropriate safeguards such as Standard Contractual Clauses or Binding Corporate Rules to ensure your information receives an adequate level of protection equivalent to that provided within the EEA.

Children's Privacy

Our course is specifically designed for adults over fifty and we do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected information from a minor, we will promptly delete such information. If you believe we have collected data from a child, please contact us immediately using the information provided below.

Your Supervisory Authority

You have the right to lodge a complaint with your national data protection authority if you believe we have violated your rights. In Lithuania, the competent authority is the State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija). You can contact them directly to file a complaint regarding our data processing practices. This right is in addition to any other legal remedies available to you.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page. Your continued use of our services after such modifications constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.